Use this page to schedule an appointment, review insurance and payment options, and find the information new and returning patients typically need before a visit to Dr. Clifford Roffis & Associates in Henrico, VA.
Patient Center
Schedule an Appointment
We are open Monday through Friday, 9:00 AM to 5:30 PM. To schedule an appointment for a comprehensive eye exam, diabetic eye care, dry eye evaluation, contact lens fitting, or eyewear, call (804) 226-1144 or book online.
Same-day appointments are available when scheduling allows. If you have an urgent eye concern during office hours, call us as early as possible, and we will do our best to see you the same day.
Order Contact Lenses
If your contact lens prescription is current, call us at (804) 226-1144, and our team will help you with the next steps for ordering. If you are not sure whether your prescription is up to date, we can check and let you know what is needed before placing an order.
Insurance and Payment Accepted
We accept most vision and medical insurance plans. Coverage depends on your individual plan and the type of visit. Routine vision exams are typically billed under vision benefits. Visits for diabetic eye disease, glaucoma, dry eye, and other medical conditions are generally billed under medical insurance. If you have questions about how your visit may be billed, call (804) 226-1144 before your appointment.
Payment Questions
If you are paying out of pocket or have questions about costs before your appointment, call (804) 226-1144 and our team will walk you through what to expect.
New Patients: What to Bring
A few items will help your first visit go smoothly:
- A valid photo ID
- Your insurance card, if applicable
- A list of your current medications
- Your most recent glasses or contact lens prescription, if you have one
- Any specific concerns you want to discuss, such as dry eyes, blurry vision, or changes in your eyesight
What to Expect at Your Appointment
Your appointment will include a full evaluation of your eyes and vision. The eye doctor will review your health history, discuss any concerns you have, and complete the testing appropriate for your visit type. For patients managing chronic conditions such as diabetes or glaucoma, the exam includes imaging and documentation that builds a record over time.
After the exam, the eye doctor will explain what they found in plain language and tell you clearly what any findings mean and what, if anything, comes next. You will not leave with unanswered questions.
If you need glasses or contacts, the team can help you through the next steps. The practice has an on-site optical laboratory.
Frequently Asked Questions
The practice is open Monday through Friday, 9:00 AM to 5:30 PM. The office is closed on Saturdays and Sundays.
Yes. Free onsite parking is available at 4811 S Laburnum Ave. The office is also fully wheelchair accessible.
We accept most vision and medical insurance plans, including Medicaid. Coverage depends on your plan and the type of visit. Call (804) 226-1144 before your appointment to confirm your benefits.
Emergency eye care is available during office hours, Monday through Friday, 9:00 AM to 5:30 PM. There is no dedicated after-hours emergency line. If you are experiencing sudden vision loss, significant eye pain, or a foreign object in your eye, call (804) 226-1144 as early as possible to be seen the same day.